Policies

Shipping Methods

Freight will be added to all invoices and is F.O.B. Keller, Texas. Our shopping cart uses UPS as the default shipping method. It automatically calculates the correct shipping costs based on your zip code. The maximum weight for UPS ground is 150 pounds; therefore large shipments such as multiple bins and/or drawers be shipped via an alternate shipping source. For these items only, we will contact you prior to shipping with freight company and details such as tracking methods and costs. Your approval is required prior to shipping.

Dallas Fort Worth Same Day Shipping - Business must be located within 1 hour of DFW Airport. Only available Monday - Friday on orders received prior to 12PM. Not all products are eligible for same day shipping. Service not always available. If this is an emergency please contact us prior to placing order.

Orders Outside of Texas

For orders outside of Texas please contact: wes@fasteningconcepts.com

Back Orders

We strive to ship all orders 100% complete. However, on occasion there will be a part not available for immediate shipment. In this case we will contact you as soon as possible for your instructions. You will have the choice for us to either ship it with back orders or wait until the order is complete. Any back orders will be shipped to you at no additional charge.

RETURNS

As mentioned earlier, we only supply top-notch products from name brand companies you know and trust. However, if within 30 days from the date of purchase you are not satisfied with the product you can return it. We will either re-send the shipment after thorough inspection or we will offer you a prompt refund. Please contact us prior to returning the product. Return via UPS or FedEx, as they have easy tracking methods for you to verify its safe return.

Any other questions?

If you have any further questions please do not hesitate to reach out to us. We will gladly help you with quotes, personal applications, and product selection.